Running a small online store can be a wonderful side hustle for many people, or even turn into a full-time job. Perhaps you sell handcrafted items such as necklaces, ear clips, or other fashionable goods.
Maybe you reupholster small furniture pieces or have a penchant for painting. It doesn’t really matter what you do or how you do it, we’re certain you invest your full creative weight into the practice.
As such, you deserve for people to see your works and support you. Many people have found value opening their own templated website using services such as Squarespace or Wix, plugging directly into platforms like Shopify for secure sales.
But of course, eBay, Etsy, even opening a Vinted store can all be reliable depending on your needs and the kind of clientele you’re looking for.
To gain the kind of momentum your work deserves, ensuring you gain positive reviews is always good (and doing so honestly is essential, of course). With that in mind, let’s consider some ways you can secure great reviews and spread the social proof in favor of your hard-earned side hustle:
Use Reliable Delivery Services
It’s pretty obvious that customers want their items to arrive on time and in good condition, and so not cheaping out on delivery is often a good idea. Choosing a reliable local courier service service and packaging items securely helps make sure that happens.
The better the delivery experience, the more likely a customer is to feel satisfied, and if you can updating when you send items can help the customer know what to expect and when to accept the parcel. If it’s an expensive item, you could also buy insurance or make certain it’s tracked.
Use Professional Photography & Clear Product Descriptions
How products look online can really affect the way they’re perceived, not only promoting them but also being thoroughly clear about what you’re selling. Clear, simple photos that show all the important details can be achieved with three point lighting against a green screen or white sheet, but you can also do it with your phone if needed.
You don’t need a full studio setup, just good lighting and pictures that show what’s important. Multiple angles or a close-up of certain details can help people feel confident in what they’re buying and you can always welcome questions in your product listing. Make certain it’s written well with all the information available.
Offer Good, Responsive Communication
Even if your store is a side project, answering questions in a timely, friendly manner shows you care, realistically aiming to get back to most messages within 24 hours is key. It doesn’t matter if it’s about shipping, product details, or even just confirming an order, keeping in touch makes the whole experience more communicative and buyers appreciate this.
If you have working hours, list that on your online shop so customers know when they can expect a response to their email.
With this advice, you’ll be certain to secure better reviews for your small online store, something that helps build momentum and attract new business.
ChrissyJ xxx
Let me know your thoughts!Cancel reply